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We have Launched Neo in Scotland

We are 100% dedicated to the families we help and the service we provide. After a long process of rigorous due diligence research and reporting, we are proud to announce that we have officially launched our Neo service in Scotland. 


This means we will be able to carry out direct cremations in the Glasgow and Edinburgh regions, as well as expanding our coverage to the entirety of the Scottish Central Belt down to the Scottish Borders. We are so excited about our Scottish expansion and to assist families in the area. 


In this blog, we’ll be explaining how direct cremation works in Scotland and what our new service includes. 


How does direct cremation work in Scotland? 

Direct cremation in Scotland is the exact same as anywhere else in the UK. The term “direct cremation” simply means that the cremation is carried out without an attended service. In Scotland, direct cremations are rising in popularity because they are much more affordable than holding an elaborate and expensive funeral service. 


For our Scotland service, we are able to collect your loved one from anywhere in the Central Belt going down to the Scottish Borders. Then, the cremation will take place at one of our vetted crematoria partners in Scotland. “Vetted” just means that we have personally visited the crematorium to ensure they are sustainable, state-of-the-art, and that they go above and beyond in their care for the deceased. 



How do I book a direct cremation in Scotland? 

If you’re in Scotland and would like to book a direct cremation with us, you can do so by clicking on the link, here, and by filling in our online booking form. If you would rather speak to a team member, then please give us a call at 0808 196 2140. A Care Team member is on call 24/7 and will be there to assist you with whatever you may need. 


What does the Neo service in Scotland entail? 

Our direct cremation service of £1,295 includes the following: 


  • Collection from any private residence, hospital, care home or nursing home on mainland Scotland (transfer from the Scottish Isles will incur ferry charges) 
  • Care at our facility in the Scottish Central Belt 
  • Handling of all paperwork 
  • Crematorium fees
  • An eco-friendly coffin 
  • A biodegradable urn 
  • A personal hand delivery of the ashes to the next of kin by a Care Team member 


What if I am not in the Central Belt or the Scottish Borders?  

That is no problem. Our price remains £1,295 and there is no extra charge if you are slightly out of our catchment area.

*If you are in any of the Scottish Isles, however, ferry charges will need to apply.


Do you still hand deliver the ashes back to the next of kin? 

Absolutely. That is one aspect of our service which we will never sacrifice. Our last mile delivery, like in England, applies to all of our customers in Scotland. 


We send a member of our care team to personally hand delivery to you. Our team will spend time explaining our urn and the certificates that come with it. You may also use this time to ask absolutely any questions you may have regarding our service. We also welcome feedback of all kinds.


What kind of paperwork do I need to give the funeral director if I am in Scotland? 

In order to arrange a cremation in Scotland, the correct forms must be submitted to the crematorium. It is usually the responsibility of the funeral director to do this. The forms needed are: 


  1. A Certificate of Registration of Death – in England, this is usually called a “green form” – but in Scotland it is called a Form 14.
  2. An Application for Cremation form is also needed, also known as a Form A, this is similar to what we call a Cremation 1 Form in England.


You can read more about the types of paperwork you need in Scotland on Citizens Advice or Scot Gov. Don’t worry if the paperwork aspect seems a bit daunting, our eagle-eyed team are ready to complete all paperwork and ensure it is all correct before sending it to the crematorium for review. 


What kinds of coffins do you use? 

The Scottish government requires that funeral directors are environmentally friendly and sustainable. We do not use cardboard coffins for our direct cremations because they actually release more carbon dioxide than a sustainable wooden coffin during a cremation. 


Getting help with funeral costs in Scotland 

If you are struggling to come up with the funds for a direct cremation, don’t worry because we are here to help you. If you are on specific qualifying benefits, you may be able to get financial assistance from the Department of Work and Pensions (DWP). 


In Scotland, the maximum award will cover the cremation fee and up to £700 towards the funeral provider’s costs, which will be increasing year on year from 2019. We recommend that you make your application via telephone. Please call: 0800 731 0469 to make your claim. 


If you are eligible for help, Neo can provide you with a provisional committal date and send you an invoice which you will need with your application. We are more than happy to assist you with your application with complete confidentiality, so please do not hesitate to give our Care Team a call if you’re struggling. 


Additional notes regarding our Scottish service 

Medical certificates are not needed in Scotland and there are no doctor’s fees. This is normally needed in England where there is a charge of £82 for the production of a Cremation 4 Form. However, this is not the case for Scotland. 


Additionally, we do not charge extra for transfers across the Scotland-England border, but do please allow time for this to be completed. We have our Care Team working around the clock to ensure that all ashes that have to cross the border are back with the family as soon as possible. 


Photo credit: Chris Come


We are here to help 

If you find that you have any questions regarding our Scottish service, please do not hesitate to reach out. Our direct cremations are an all inclusive and transparent price of £1,295, and include a Remembrance Tree that is planted in efforts to reforest the beautiful Caledonian Forest in Scotland.

We have a Care Team member on-call 24/7 to help you with whatever you need. To book our Scottish service, please give us a call on 0808 196 2140, go to our booking form here, or speak to a team member via our online chat. We are always here to help.

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